Refund policy

At SOLAQUA, each piece is produced in considered, limited quantities. Because of this small-batch nature, we do not offer refunds for change of mind. Instead, we’re happy to provide exchanges or store credits to ensure you find the perfect fit. 

Eligibility for Returns

To be eligible for an exchange or store credit, your item must be:

• Unworn, unused and in original condition
• With all original tags and polybags.
• Free from makeup, self-tan, perfume, or marks
• Returned within 7 days of delivery

Items that show signs of wear or damage will not be accepted and will be returned to the customer. 

Size Exchange Policy

We offer a one-time exchange for:

• A different size

If the requested exchange item is not available, you will receive a store credit. 

Store Credit

If you prefer not to exchange, we can issue a store credit:

• Valid for 12 months
• Issued in the form of a digital gift card
• Can be used across any product on solaquastudio.com

Store credits cannot be refunded or converted to cash. 

Refunds for Faulty Items

Refunds are only offered for items that are:

• Faulty
• Incorrectly shipped
• Clearly defective upon arrival

Please note, our items go through a thorough quality check before dispatch. If your item is faulty, please email photos and your order number to contact@solaquastudio.com within 48 hours of receiving it. Faulty items will be subject to a strict inspection to uncover the cause of the fault. Approved faulty returns will be refunded to your original payment method. 

Final Sale Items

Items marked as “Final Sale” are not eligible for return, exchange, or store credit. 

Return Shipping

• Return shipping costs are the responsibility of the customer.
• We recommend using a tracked service, as SOLAQUA is not responsible for lost return parcels. 

International Orders

International customers follow the same returns process.
Original shipping fees, customs charges, and import duties are non-refundable. 

How to Lodge a Return

1. Lodge your return request via our Returns Portal.
2. Once approved, you will receive the return address and instructions.
3. Send your item back within 7 days of approval.
4. Once received and inspected, we will process your exchange or store credit.