Delivery & Shipping
DELIVERY SERVICES
| SERVICE | DELIVERY | COST |
| Domestic Standard | 3-5 Business days | $10 |
| Domestic Express | 1-2 Business Days | $20 (Complimentary on orders over $300) |
| Sydney Metro Only: Same Day Delivery - delivery before 5pm if ordered before 12pm | Same day | $40 |
| International Standard (Sendle) | 10-15 Business Days | $30 |
| International Express (DHL) | 2-4 Business Days | $70 |
PROCESSING TIME
Your order will be dispatched the same business day if placed before 2pm AEST or the next business day if placed after 2pm AEST. During busy periods, promotional events and sales there may be delays on the dispatch of your order.
Orders will be delivered between 8am – 6pm Monday to Friday. Please ensure that someone is available at your delivery address as a signature will be requested upon delivery. If an someone is not able to sign for your delivery the driver will leave a card and the delivery will be returned to the nearest collection centre for you to collect.
POSSIBLE DELAYS
We do our best to ensure the timely delivery of all orders, please bear in mind that we are only provided with an estimated delivery date from our carriers. On a rare occasion, your order can arrive outside of the estimated timeframe. Please contact us at contact@solaquastudio.com if you would like further information or assistance with delivery timeframes.
TRACKING YOUR ORDER
You can track your order via our shipping confirmation email or from your online SOLAQUA account. If you are having trouble finding your tracking information please reach out to us at contact@solaquastudio.com.
GIFT WRAPPING & MESSAGE
SOLAQUA offers complimentary gift wrapping on all orders. Should you need your order gift wrapped, please include this in the note section of your order, along with any requests for a hand written note to accompany the order. Our signature wrapping includes a SOLAQUA gift box, tissue paper, sticker, ribbon and a personal hand written note.